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Clubcard - terms and conditions
The Clubcard terms and conditions are listed below, including our Data Protection statement. If you have any questions about these Clubcard terms and conditions, or need help understanding any part of this website, please call 1800 248 123.
The Scheme
- These terms and conditions are applicable across the entire Tesco Clubcard scheme and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, Christmas savers, Club Membership and Clubcard Reward Partner orders. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions
- The Clubcard account, card, key fobs, coupons, vouchers and points, in whatever form, are issued by and remain the property of Tesco which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.
- All members of the scheme must be resident in the Republic of Ireland and aged 18 years or over
- Members are only entitled to one Clubcard account each. Tesco reserves the right to refuse, merge or close additional accounts at any time.
- Members must register their personal details and keep Tesco informed of any changes. Tesco cannot be held responsible for any loss of points or vouchers incurred as a result of out of date details. New accounts that are not registered within two years of first being used and accounts with out of date details that have not been updated for two years will be removed and any points or vouchers forfeited.
- The Clubcard card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. Clubcard key fobs may be used by anyone who is resident at the same registered address
- Clubcard cards, key fobs, coupons and vouchers remain the responsibility of the Clubcard member, as do any security details relating to the account. Tesco cannot be held responsible for any loss arising from the member failing to ensure the safekeeping of these items.
- Tesco may decline to issue, withdraw or cancel Clubcard accounts, cards, key fobs, coupons, vouchers and points, in whatever form, and / or remove a member from the scheme at any time where there is reasonable belief of:
- Clubcard cards and key fobs can only be used for purchases from Tesco and promotional partners who are part of the scheme.
- The scheme is only for personal and consumer use. Clubcard cards and key fobs cannot be used for any business transaction or purpose.
- Clubcard accounts, cards, key fobs, coupons, points and vouchers cannot be transferred, bought, sold or in any way traded.
- Two members who live at and have accounts registered at the same address may join their accounts together. When either member provides or updates information relating to the joint account they must have the consent of the other member to do so and for us to use this information in accordance with the terms and conditions of the scheme. Tesco cannot be held responsible for any loss to either account member as a result of the other account member providing or updating information relating to the joint account. Joint accounts may be split into single accounts by either member and any points accrued will be divided based on the Clubcard card or key fobs with which they were originally earned. Tesco will take no responsibility for the allocation of vouchers that have already been issued.
- Members may be able to express a preference for their statement, and where we have their consent other Clubcard mailings, to be sent to their registered e-mail address or mobile phone number. We will endeavour to respect this preference but reserve the right to send these to the member's registered postal address without prior notification to the member. This may be necessary for business or policy reasons or where there are problems with the registered email address or mobile phone number provided by the member.
- Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or vouchers already accrued or issued.
- Members who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to rejoin.
- Due to new legislation, from 11 January 2021, it will no longer be permissible to award Clubcard points on the purchase of alcohol.
a. any abuse or attempted abuse of the scheme;
b. any breach or attempted breach of these terms and conditions and/or those relating to the optional elements of the scheme;
c. any behaviour relating to Clubcard or any entity within the Tesco Group that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information
Points
- Members must present their Clubcard card or key fob at the checkout in order to collect points for a transaction in store. Members who forget to do this may have their points added manually up to 14 days after the transaction upon production of a valid receipt, providing the receipt belongs to the claiming member and is based on their personal spend. Points may only be claimed for up to two receipts per day
- Members will be required to quote their Clubcard number to collect points on purchases made through any catalogue, phone, partner or online transaction.
- Points collected with Clubcard partners will be credited to the Clubcard member's account and converted separately to points collected elsewhere.
- Points collected on additional cards or key fobs linked to the main Clubcard member's account will be credited to that account.
- To be awarded points, members must spend above a certain amount on qualifying products in a Single transaction. The amount of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place. Full details of how points are awarded can be found in the Collect Points section of our website
- Where points can be collected with partners, further terms and conditions may apply.
- Points will not be awarded for non-qualifying products, including tobacco or tobacco related products, lottery, stamps, prescription medicines, infant formulae milk, Tesco gift cards, alcohol, 3rd party gift cards, saving stamps, in store concessions or Paypoint payments. Other products may also be excluded from the scheme at the discretion of Tesco.
- Members can earn a maximum of 30,000 points in any one collection period.
- Due to new legislation, from 11 January 2021, it will no longer be permissible to award Clubcard points on the purchase of alcohol.
- Tesco may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme
- Tesco is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent point's value
- Points awarded at the time of the transaction or vouchers already issued may be removed or cancelled if Tesco determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions
- Points have no value until converted into vouchers at the end of the collection period. The current conversion value of points is one point equals one cent*.
- Tesco is under no obligation to award Clubcard points for any reason outside of qualifying transactions.
Vouchers
- Clubcard vouchers will be sent with a statement to members who have accumulated a combined total above the qualifying threshold by the end of each collection period. The current qualifying threshold is 250 points.
- The value of Clubcard vouchers given by Tesco will be based on the number of points that a member has collected by the end of the last day of a collection period. Collection periods may vary.
- Points that cannot be converted into Clubcard vouchers because they are below the qualifying threshold or points that remain following conversion will be carried forward as the starting balance(s) for the next collection period. Carried forward points will expire after two years if the account has not been used within this period.
- Clubcard vouchers are valid for two years from date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Vouchers that are lost or mislaid may be reissued with the original expiry date, providing they have not previously been redeemed. Additional terms and conditions may be found on the back of the vouchers.
- Vouchers can be used once at their face value, in store, online at tesco.ie/groceries or alternatively, vouchers can be exchanged with a Tesco Clubcard Reward Partner.
- Clubcard vouchers and Bonus vouchers may not be used in any coffee shop/restaurant or for purchases of tobacco, Lottery tickets, savings stamps, postage stamps, medicines, infant milk formulae, alcohol and Gift Cards.
General
- The promoter of Tesco Clubcard is Tesco Ireland Ltd., PO Box 3, Gresham House, Marine Road, Dun Laoghaire, Co. Dublin, Ireland
- These terms and conditions replace all previous versions, are correct as of May 2018 and shall be governed by and construed in accordance with the laws of the Republic of Ireland, and any disputes will be decided only by the Irish courts. Tesco reserves the right to change these terms and conditions at any time without notice and for any reason at its absolute discretion.
- Due to printing lead times, the terms and conditions in store may not reflect the most recent changes. The most up to date version can be found on the Clubcard website.
Where indicated, further information can be found online on our terms and conditions page or by calling Clubcard customer services on 1800 248 123, Monday to Friday: 9am to 8pm and Saturday: 9am to 6pm.
More information on these terms and conditions can be found within our Help & FAQS web pages
Except in the case of fuel purchased at Certa Fuel Stations or Certa Home Heating Oil where one point will be awarded for every €2.
Clubcard Reward Partners
Reward Partners
- Tesco Freetime Limited (Tesco Freetime) operates this Scheme under the current terms and conditions of the Tesco Ireland Limited (Tesco) Clubcard Scheme, which can be found at www.tesco.ie/clubcard.
- Out of store Rewards Partner orders are provided by Tesco Freetime. For the avoidance of doubt, although a member's contractual agreement relating to the Tesco Clubcard Scheme is otherwise with Tesco, by exchanging Clubcard Vouchers for Partner Rewards tokens, members enter into a contractual agreement with Tesco Freetime for the Rewards Partner order element of the Tesco Clubcard Scheme.
- Please note, Christmas Savers top up and bonus vouchers cannot be used for Clubcard Reward Partner orders.
Clubcard vouchers
- Only valid Clubcard vouchers (those printed with the name of the Clubcard member making the booking received, and which are in Clubcard Statement mailings and entitled 'voucher') can be exchanged for a Reward Partner token online. Bookings can only be made by the Clubcard member. Vouchers may be pooled but only by members with accounts registered with Clubcard at the same postal address. Vouchers must be in date and not sold, damaged, defaced, copied, altered or redeemed.
- Exchanges can only be made in Clubcard vouchers. Payment or part payment in cash is not permitted, unless otherwise stated. Coupons and money-off vouchers will not be accepted and cannot be returned. Tesco Clubcard Christmas Saver top up and bonus vouchers cannot be redeemed for Clubcard Reward Partner tokens.
- Only Clubcard vouchers issued in the Republic of Ireland can be exchanged for Clubcard Reward Partner Tokens.
- Any points change from Clubcard vouchers will be electronically re-credited to your Clubcard account.
- Clubcard vouchers will not be accepted by Partners.
Reward Partner Tokens (emailed codes)
- Clubcard Reward Partner Tokens cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
- All Clubcard Reward Partner Tokens are subject to availability and the standard terms and conditions, booking conditions or conditions of carriage of the Partner.
- Where relevant, no change will be given if the value of the tokens is greater than the cost of the product. However any shortfall can be paid to the Partner by cash or credit/debit card.
- Clubcard Reward Partner Tokens can only be sent to the email address on the Clubcard account of the Clubcard member, and will be printed with the Clubcard members name.
- All tokens can only be used once, unless otherwise stated.
- Once issued Clubcard Reward Partner Tokens are valid for 6 months, unless otherwise stated.
- Clubcard Reward Partner Tokens are only valid on new bookings, additional tokens cannot be added to a booking at a later date.
- All holiday deposits must be paid for in cash, unless the entire holiday is being paid for in Clubcard Reward Partner tokens.
- Holidays are booked directly with the relevant tour operator and are not valid on prices shown on the internet.
- Hotel bookings are booked directly with the relevant operator and are only available against the rate options shown.
- Tokens will be sent by email withing 1 working day if the correct details are entered on the booking form. Orders should be made at least 28 days before booking with a Reward Partner or visiting an attraction.
- Clubcard Reward Partner Tokens cannot be transferred, bought, sold or in any way traded. They cannot be exchanged or reissued. Details can be found at www.tesco.ie/clubcardboost/
- Tesco Freetime does not accept any responsibility for lost or stolen Clubcard Reward Partner Tokens tokens.
- Tesco Freetime reserve the right to claim back any Clubcard vouchers and/or points subsequently earned by the Clubcard member in lieu of any fraudulent claim for lost/stolen Clubcard Reward Partner Tokens.
Partner
- Tesco Freetime does not accept any responsibility for the loss of Reward Partner Tokens between the Clubcard member and partner.
- Unless otherwise stated, no changes or cancellations are permitted to the partner booking once booked or ordered and no refunds of tokens or re-credits of Clubcard vouchers will be given in these circumstances however unused and in-date Tokens can be returned to us for a points refund. No dependent arrangements should be made until the booking is confirmed by the partner.
- Customers may be asked to produce proof of identification when redeeming their tokens. A passport or photo driving licence is deemed suitable.
- Tesco and Tesco Freetime shall not be liable for any goods or services provided by the partner or any act or omission of the partner, save as required by law.
- To the fullest extent permitted by law, Tesco and Tesco Freetime exclude any liability in relation to the Rewards except where caused by Tesco or Tesco Freetime's negligence. English law applies.
General
- Tesco Freetime may refuse (at all times acting reasonably) any Clubcard Reward Partner order where there is evidence of abuse or attempted abuse of the Clubcard Scheme or where the customer has not acted as a consumer. To avoid any doubt, abuse includes, but is not limited to; a. having Clubcard accounts in fictitious names, b. having multiple Clubcard accounts or multiple addresses, multiple memberships of a Clubcard club, c. claiming points not earned from their own transactions, d. exceeding the maximum points earned limit, e. making multiple purchases that breach the terms and conditions associated with the product offer, f. the returning of goods for a refund and keeping the Clubcard points earned from the purchase, g. the breaching of any terms of the Clubcard scheme, h. redeeming Clubcard vouchers for the sole purpose of extending the life of the Clubcard points by submitting vouchers where the value of the Reward Partner product would give a refund of more than 50 in points change.
- Where the order involves an electronic redemption/fulfilment with any of our Partners, the Clubcard member agrees that we will pass their name, address/email address and Clubcard number so that the Partner can fulfil their order. Partners will use the Clubcard member's information to administer the booking and, to help them with any further orders. Where appropriate, Partners may use the Clubcard members information details in accordance with their privacy policy.
- All prices and Clubcard voucher exchange rates and products and services are correct at time of going to print but may be amended at any time. Taxes and other duties, when they are applied, may be subject to alteration without notice.
- Partners and services provided may be withdrawn or altered without prior notice.
- For foreign travel, the Clubcard member is responsible for ensuring all appropriate documentation including, but not limited to, passport, visa and health requirements are valid for the country of their destination before placing their order.
- These terms and conditions do not affect the Clubcard member's statutory rights. Calls may be recorded for training purposes. The Tesco refund policy does not apply to Clubcard Reward Partner purchases.
- These terms and conditions replace all previous versions and are correct as of January 2013. They are governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Tesco Freetime reserves the right to change these at any time, on reasonable notice, for legal, regulatory, business or policy reasons. Clubcard members who continue to participate in Rewards following such a change will be considered to have accepted the updated terms and conditions.
- A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
- The most recent terms and conditions can be found here: www.tesco.ie/clubcard/terms/
- Due to printing lead times, the terms and conditions printed in the Rewards brochures may be different to those shown online. In such circumstances, those listed online replace all previous versions.
Data Protection Statement
We would like to use your details from the application form, plus details on how you use your Clubcard and what you buy in our stores, to:
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- Help manage Tesco Clubcard and improve the way we run it.
- Understand our customers' shopping habits to improve our service.
- Unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family.
- We will share your details among Tesco companies at home and abroad (e.g. Tesco Personal Finance), and businesses that process Clubcard information on our behalf (e.g. printers who need certain details to print our mailings).
- We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our service.
Colleague Clubcard Scheme
- Eligibility: You are eligible for a Colleague Clubcard if you are a colleague on Tesco payroll, over the age of 16, with at least 3 months' continuous service.
- Second card: If you are an eligible colleague of Tesco Ireland Ltd, you can apply a second card for a family member, who is a relative, partner, civil partner, spouse or carer over 18 years old, living permanently at your address on company records. You are responsible for ensuring both cards are used in accordance with these terms and conditions and the Clubcard terms and conditions. Eligible Tesco colleagues employed by a group company other than Tesco Ireland Ltd are entitled to receive a Colleague Clubcard but are not entitled to a second card for a family member.
- The benefits: From 1st April to 31st March you can get discount on up to €13,000 worth of shopping. This means that your personal discount spend entitlement is €1,300 per year. If you receive your first card part way through the year, your spend entitlement will be reduced on a pro-rata basis. If you are eligible for a second card, your joint annual discount remains at €1,300 maximum. You need to present your card to claim a discount. After this amount you can still use your card to earn Clubcard points. Please see point 5 for guidance on any discount restrictions.
- Clubcard points: Colleague Clubcard replaces your Clubcard for points on the value of transactions after deduction of the discount. If you have an existing Clubcard, please contact the Clubcard helpline on 1800 248 123 to transfer your Clubcard points to your Colleague Clubcard. You’ll need your employee number, date of birth and payroll address.
- Restrictions: Colleague Clubcard can only be used by the person named on the card. Purchases must be for personal use. Items bought can be shared with friends or may be a gift, but the Colleague Clubcard discount must not be used to buy goods to sell or in exchange for payment. Discount and Clubcard points are awarded on all goods except for purchases made in the cafe/restaurant, petrol filling station or for purchases of any tobacco products, medicines, lottery, infant milk formulae products, gift vouchers, savings stamps, postage stamps or phonecards or any other goods restricted by law. Colleague Clubcard discount will apply to alcohol purchases, however Clubcard points will not apply. Other goods and services may be excluded from the scheme at the Company’s discretion. For example, Colleague Clubcard holders under 18 cannot purchase alcohol. Tesco may disallow any transaction.
- Lost, stolen or damaged card: If a Colleague Clubcard is lost, damaged or stolen, you must immediately call the Clubcard Helpline on 1800 248 123. They will be able to cancel and replace your Colleague Clubcard. Replacement cards are normally received within 4 weeks of the request being made. If you haven’t received your new Colleague Clubcard after 4 weeks, please speak to your Line Manager. While you’re waiting for your new card to arrive, please hold all your receipts and when the new card arrives, give your receipts to your Line Manager, who will then organise to send all receipts and your new Colleague Clubcard number to the Colleague Clubcard Team. Any lost points and discount can be reclaimed.
- Change of name: If you wish to change your title or surname on the card e.g. getting married, you will need to provide your updated details to your Line Manager where your details can then be updated with payroll and a new card will be issued. If your wish to change the name of your second cardholder you must request a new card via OurTesco.ie
- Our right to make changes: We may discontinue the Colleague Clubcard Scheme or vary the terms and conditions, the discounts, benefits, or any entitlement. We will give you reasonable notice of any material change on OurTesco.ie. You should ensure we always have your up-to-date contact details. You are responsible for ensuring a second cardholder is informed of any changes.
- Leaving Tesco: If you leave Tesco, your entitlement to a Colleague Clubcard and any second card automatically ends. You must stop using and return all cards on your final day of employment. If you are eligible for a Colleague Clubcard for Life, you will be sent a new Colleague Clubcard after you have left. If you pass away, your partner will be entitled to a card for one year. Any Clubcard points on leaving can be transferred onto a standard Clubcard by phoning the Helpline on 1800 248 123
- Breaches: We take any abuse of the Colleague Clubcard Scheme very seriously. The Tesco Security Team may monitor the use of Colleague Clubcard and report suspicious activity. If you, or your second cardholder, breach the Colleague Clubcard terms and conditions, you and your family member may be disqualified from the scheme, and depending on the circumstances you may be liable to disciplinary procedures which could include summary dismissal.
- Other important information: Our Colleague Privacy Policy available on Colleague Help, describes how we may use your personal data obtained in connection with your Colleague Clubcard. Our Clubcard Terms and Conditions, available at Tesco.ie describe the Terms and Conditions of the Clubcard scheme and by using your Colleague Clubcard you also agree to these Terms and Conditions.
- Minimum Unit Pricing: Due to minimum unit pricing restrictions, you won’t be able to use your colleague discount on any alcoholic products where your discount would take the price of the alcoholic product below the legal minimum. However, your colleague discount applies to the total basket price. This means that the full discount can still be applied as long as the overall price of your shopping basket (including non - alcoholic products) is above the minimum unit price of the alcohol you are purchasing.
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