Privacy and cookies policy

Last Updated: 19 April 2024

At Tesco, we’re working hard to serve shoppers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.

What this Policy covers | 
Personal data we collect |  How and why we use personal data |  Sharing personal data within the Tesco Group |  Sharing personal data with Retail Partners and Service Providers |  Sharing personal data with other organisations |  How we protect personal data |  Marketing and market research |  Cookies and similar technologies |  Subject Access Rights |  How to contact us

The data controller is Tesco Ireland Limited (referred to in this policy as “we” or “us”)

• Sets out the types of personal data that we collect

• Explains how and why we collect and use your personal data

• Explains when and why we will share personal data within the Tesco Group and with other organisations; and 

• Explains the rights and choices you have when it comes to your personal data

• Shopping with us over the phone, or online or otherwise using any of the websites (“our Websites”) or mobile applications (“our Mobile Apps”) where this Policy is posted; or 

• Being a member of the Clubcard loyalty scheme (“Clubcard”) 

• This Policy also applies if you contact us or we contact you about our Services.  

• Parts of this Policy also apply to our store Surveillance systems where they capture footage of you.

Some other parts of our business and other Tesco Group companies may need to collect and use personal data to provide you with their products and services and for certain other purposes. They have their own privacy policies that explain how they use your personal data.

Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources. 

• Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title.

• Information relating to your membership of any of our clubs, such as Christmas Savers.

• Your account login details, such as your username and the password that you have chosen.

• Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it). 

• Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites). 

• Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers).

• Transaction information, including the in-store and online purchases you earn Clubcard points for and how you use your Clubcard coupons and vouchers within the Tesco Group or with Clubcard Partners.

• Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media. 

• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on. 

• Your feedback and contributions to customer surveys and reviews.

• Footage of you may be recorded on our Surveillance systems.

We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:

• Manage your Clubcard account (including the allocation of Clubcard points); 

• Review and improve the accuracy of the data we hold; and 

• Improve and measure the effectiveness of our marketing communications, including digital marketing. 

This section explains in detail how and why we use personal data. We use personal data to: 

• Manage the accounts you hold with us, including your Clubcard account Process your orders and refunds. 

Why we're using this data (legal basis): 

• Contractual necessity - at the time we collect it (purchase data, contact details, delivery/collection details). 

• Legitimate interests - following fulfilment of your order. 

• Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you. 

• Detect and prevent fraud or other crime.

Why we're using this data (legal basis):

• Legitimate interests. 

• Manage and improve our Websites and Mobile Apps. 

• Use your online browsing behaviour as well as your in-store and online purchases (including Clubcard transactions) to help us better understand you as a customer and provide you with personalised offers and services. 

• Provide you with relevant marketing communications (including by email, post or digital marketing), relating to our products and services, and those of our suppliers, Retail Partners and the Tesco Group. As part of this, digital marketing may be displayed on websites across the Tesco Group and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners. 

Why we're using this data (legal basis):

• Legitimate interests.  

• Consent (where we need this from you which you can withdraw at any time).

• Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us. 

• Manage promotions and competitions you take part in, including those we run with our suppliers and Retail Partners. 

• Invite you to take part in and manage customer surveys, reviews and other market research activities carried out by the Tesco Group and by other organisations on our behalf. 

Why we're using this data (legal basis):

• Legitimate interests .

• In order to resolve legal claims or disputes involving you or us. 

Why we're using this data (legal basis):

• Bringing or defending legal claims.

• To monitor the safety of our stores in order to prevent and detect crime and anti-social behaviour. 

Why we're using this data (legal basis):

• Bringing or defending legal claims.

• Exercising our legal rights.

Whenever an organisation uses data, they must have a reason to use it. The law gives certain reasons for the use of data and we will always use data according to one of those reasons. In the sections ‘How and why we use personal data' we've stated the different reasons that we might hold data. 

In this section, we explain why we think those reasons are suitable and what this means for you. 

There's often a focus on consent to use personal data but, in many circumstances, consent wouldn't be appropriate. For example, a shoplifter withdrawing consent to be filmed with CCTV would increase risk to you and our colleagues; or a customer withdrawing consent to process their payment information. 

Therefore, in many situations, we rely upon two other legal reasons. The first, relates to needing data to fulfil a 'contract' with you. At the point of you buying goods and services from Tesco, a contract is created and any data we collect to allow us to deliver or provide those services or goods can be used and kept to make sure we fulfil our contract. The second is a concept called 'legitimate interests'. This is when there are legitimate and reasonable reasons we might collect and use data. For example, collecting information through your Clubcard is beneficial to both Tesco and you because we can understand what products you're interested in and make sure the products we offer match that need. 

Where we have mentioned above our use of your personal data is based on our “legitimate interests”, these are: 

• To service our customers’ needs, including delivering our products and services.

• To promote and market our products and services. 

• To service your account (such as your Clubcard account), manage complaints and resolve any disputes. 

• To understand our customers including their patterns, behaviours as well as their likes and dislikes. 

• To protect and support our business, colleagues, customers and shareholders.

• To prevent and detect anti-social, fraud and other crime. 

• To test and develop new products and services as well as improve existing ones. 

We've assessed these fundamental reasons against the fundamental rights and freedoms provided to you under the law and balanced them up against the benefit both you and Tesco might receive from this data being used. 

This section explains how and why we share personal data with other companies within the Tesco Group. 

We may share the personal data we collect with other companies in the Tesco Group. For example, we share personal data with the following Tesco Group companies. 

We make Clubcard information (including information about purchases when you use your Clubcard) and information about your online behaviour we have collected through cookies available to Tesco Mobile. This helps them to improve their service and make their marketing communications more relevant to you.

You can find more information about the way in which Tesco Mobile use your data in their privacy and cookies policy.

dunnhumby, part of the Tesco Group, is also one of our main service providers. dunnhumby help us to use personal data to help improve our understanding of customers and personalise your customer experience.You can find out more about what dunnhumby do here.

This section explains how and why we share personal data with Retail Partners and Service Providers. 

When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes. 

We work with a number of Retail Partners who – 

• Sell products through our services; or 

• Offer products, services and/or the ability to earn points through Clubcard. 

We only share personal data that enable our Retail Partners to provide their services. For example, when you redeem points we will give the relevant Retail Partner your name and contact details so that they can deliver your items. 

We work with carefully selected service providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining and analysing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our service providers to provide their services. 

Some of the service providers we work with operate online media channels, and they place relevant digital marketing for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site or watch television through your pay TV account. Examples of our service providers include Facebook, Adobe, Dunnhumby and Worldpay. 

This section explains how and why we share personal data with other organisations.

• If the law or a public authority says we must share the personal data or for the administration of justice; 

• If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud); 

• Where we restructure, sell or transfer our business (or a part of it). For example in connection with a takeover or merger. 

We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. 

• We protect the security of your information while it is being transmitted by encrypting it; We use computer safeguards such as firewalls and data encryption to keep this data safe; 

• We only authorise access to employees and trusted partners who need it to carry out their responsibilities; 

• We regularly monitor our systems for possible vulnerabilities and attacks and we carry out penetrations testing to identify ways to further strengthen security; 

• We will ask for proof of identity before we share your personal date with you; and 

• We will reveal only the last four digits of your payment card number when confirming an order. 

Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access. 

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. If we do this, we ensure that your privacy rights are respected in line with this Policy and data protection laws. The most common way we do this is to put in place a specific type of contract, a copy of this type of contract can be found here.

We will not keep your personal data longer than we need to, how long this is depend on several factors, including: 

• Why we collected it in the first place;

• How old it is; 

• Whether there is a legal/regulatory reason for us to keep it;

• Whether we need it to protect you or us. 

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research. 

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time. 

Call 1850 744 844 (tel:1850744844)

Tesco Customer Contact Centre

IDA Business and Technology Park

Butlerstown 

Cork Road

Waterford 

We also like to hear your views to help us to improve our services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

We and our partners use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant digital marketing. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

A Cookie is a small text file, often encrypted, that is placed in your web browser on your receiving terminal (your PC, telephone, tablet, or any other device) when you visit a website. During the course of your visit to that website, and on subsequent visits, it sends information from your browser which contains information about your visit(s). They do not damage your computer. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Websites and Mobile Apps, and to improve your customer experience. 

We use cookies to distinguish you from other users of the Site, to provide a seamless experience and to monitor where we need to make improvements. We also use cookies for advertising purposes. Some of the cookies we use are necessary for the Site to function; other cookies are in place to make the Site more user-friendly, and for analytic purposes. 

When you consent to Cookies on our Services, these may be used to do the following: 

Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features. 

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile Apps.

Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse. 

These Cookies collect data that is mostly aggregated and anonymous. 

We use Cookies to help us deliver digital marketing that we believe is most relevant to you on our Websites, on other organisations’ websites and using social media. Cookies used for this purpose are often placed on our Websites by specialist organisations. 

Cookies used for this purpose are often placed on our Websites by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites. 

To help us to deliver digital marketing that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected, for example your use of Clubcard and in-store purchases. 

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our digital marketing campaigns and control the number of times you are shown an advert. 

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you. 

We use the following categories of cookies:

These enable your web browser to remember which pages on our Site have already been visited and what actions have been taken in a session. Session cookies allow users to be recognized within a website so any page changes or item or data selection you do is remembered from page to page. The most common example of this functionality is the shopping cart feature of any e- commerce site. When you visit one page of a catalogue and select some items, the session cookie remembers your selection so your shopping cart will have the items you selected when you are ready to check out. Without session cookies, if you click CHECKOUT, the new page does not recognize your past activities on prior pages and your shopping cart will always be empty. Session cookies do not collect information from the user's computer.

ASP.NET_SessionId
General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

_utmv
This is an optional addtional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor- level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. It has a default lifespan of two years, although this can be customised by site owners.

_utmt
This cookie is set by Google Analytics. Limiting the collection of data on high traffic sites. It expires after 10 minutes.

_utmb
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics. Any activity by a user within the 30 minute life span will count as a single visit, even if the user leaves and then returns to the site. A return after 30 minutes will count as a new visit, but a returning visitor.

_gid
This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

mbox
Cookie set by Adobe SiteCatalyst analytics software - used for measuring the performance of page content using A/B split testing.

s_nr
Adobe Site Catalyst cookie, stores date of visit and if visitor is new or returning.

optimizelyEndUserId
Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier.

_utmz
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.

_ga
This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

_utma
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics. The lifespan of the cookie can be customised by website owners.

s_fid
This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

_utmc
This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the utmb cookie to identify new sessions/visits for returning visitors.When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.

s_sq
Adobe Site Catalyst cookie, stores information about the previous link clicked within the site.

s_cc
Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser.

s_ria
Cookie set by Adobe SiteCatalyst, which reportedly detects whether a browser supports rich media like Flash or Silverlight.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

These include targeting cookies, which record your visit to our Site, the pages you have visited and the links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. We also use re-targeting cookies, which remember information about your use of our Site so that we can serve promotional and other targeted information to you on other websites. These cookies are used in combination to recognise a user who is returning to our Site or who is visiting another website. Using these cookies, publishers and advertisers can draw up a profile and personalise the content you see.

fr
Contains browser and user unique ID combinaton, used for targeted advertising.

demographics
Most likely used for demographic profiling and targeting for advertising.

loc
Stores the visitors geolocation to record location of sharer.

demdex
This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.

datr
This cookie identifies the browser connecting to Facebook. It is not directly tied to individual Facebook the user. Facebook reports that it is used to help with security and suspicious login activity, especially around detection of bots trying to access the service. Facebook also say the behavioural profile associated with each datr cookie is deleted after 10 days. This cookie is also read via Like and other Facebook buttons and tags placed on many different websites.

VISITOR_INFO1_LIVE
This cookie is used as a unique identifier to track viewing of videos.

SID
This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.

PREF
This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches.

uvc
Tracks how often a user interacts.

HSID
Used by Google in combination with SID to verify Google user account and most recent login time.

lu
Used to manage the login process, remembers user on return visit if they choose to stay logged in.

If you do not consent to the use of any of these cookies, please disable them following the instructions in this Cookie Policy so that cookies from this Site cannot be placed on your device.

You can find more information about the specific, individual cookies we use and the purposes for which we use them in the table below:

ASP.NET_SessionId
General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

You will also note that third parties (particularly advertising companies, social networks and service providers such as retargeting or even behavioural analysis services) can also use cookies on our Site. We have no control over these cookies. These cookies can have the purpose of analysing performance or allowing customised targeting of advertising displayed on your web browser.

Our key partners are listed below with information about the services they provide to us. This list is not exhaustive but it does include those partners with whom we have an established relationship and whose cookie technologies are most frequently deployed through our services.

Measurement & Personalisation

To analyse how our services are used, including to test different content versions. This data may also be used to enable us to personalise our services and the marketing of our services.

•Adobe

•Optimizely

•Google

Product recommendations

To enrich your shopping experience by delivering personalised recommendations to you on some of our websites (e.g. on Tesco Direct and F&F Clothing).

•Adobe

Online marketing

To personalise Tesco adverts shown to you via Tesco and on other websites based on your interactions with Tesco. For example, by using data about your transactions with Tesco, what you have in your basket and the pages and products you look at. We may also use your Clubcard data to better personalise our marketing via our main data partner, Sociomantic (a subsidiary of dunnhumby, a Tesco company).

•Sociomantic

•Bing

•Google

Social media

To market to you via social media platforms and to enable social sharing and engagement on our websites. These companies may use your data for their own purposes, including to profile and target you with other advertising.

•Facebook

•Twitter

•RadiumOne (po.st)

Delivering ads for our Retail Partners

• To power commenting on our websites (e.g. Tesco Real Food).

• To enable us to personalise and deliver digital marketing on behalf of our Retail Partners.

•Disqus

•Google

•Sociomantic

fr
Contains browser and user unique ID combination, used for targeted advertising.

demographics
Most likely used for demographic profiling and targeting for advertising.

loc
Stores the visitors geolocation to record location of sharer.

demdex
This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modelling, reporting, etc.

datr
This cookie identifies the browser connecting to Facebook. It is not directly tied to individual Facebook the user. Facebook reports that it is used to help with security and suspicious login activity, especially around detection of bots trying to access the service. Facebook also say the behavioural profile associated with each data cookie is deleted after 10 days. This cookie is also read via Like and other Facebook buttons and tags placed on many different websites.

VISITOR_INFO1_LIVE
This cookie is used as a unique identifier to track viewing of videos.

SID
This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time.

PREF
This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches.

uvc
Tracks how often a user interacts.

HSID
Used by Google in combination with SID to verify Google user account and most recent login time.

lu
Used to manage the login process, remembers user on return visit if they choose to stay logged in.

To benefit from all the functionalities of the Site, it is preferable that you accepts all cookies. However if you so wish, you can usually change your web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your device.

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies through your browser’s help function.

If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

You can also manage advertising related Cookies used on our Services by opting out through the Service Providers listed in the table above or by visiting the YourOnlineChoices website. Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your digital marketing preferences. More information is available on the YourAdChoices website. 

Cookies work differently on Mobile Apps as they are coded into the App itself and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device’s privacy settings.

However, please be aware that, if you refuse or disable cookies, some of the Site’s functionality may be lost.

Tesco has no control over the cookies third parties are likely to install. These third-party cookies are subject to the privacy statements of these third parties. To see their policy on personal data processing or to change the installation and storage settings of third-party cookies, the user is asked to contact these third parties:

Settings for audience measurement and statistics cookies: 

• Google Analytics

• Adobe Analytics

Settings for advertising cookies and behavioural targeting:

• AdRoll

• TradeDoubler

Settings for social network cookies: 

• Facebook

• Google +

In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:

• Choose the menu "tools" then "Internet Options"

• Click on the "privacy" tab

• Select the setting the appropriate setting 

For Mozilla Firefox:

• Choose the menu "tools" then "Options" Click on the icon "privacy"

• Find the menu "cookie" and select the relevant options 

For Safari:

• Choose Safari, Preferences, click Privacy, then do any of the following: Change which cookies and website data are accepted

• Select a "Cookies and website data" option: Always block: Safari doesn't let any websites, third parties, or advertisers store cookies and other data on your Mac 

At Tesco, we’re working hard to serve shoppers a little better every day. Looking after the personal data you share with us is a hugely important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised shopping experience.

You have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to: 

Data Protection Officer Tesco Ireland Limited Gresham House Marine Road Dún Laoghaire Co. Dublin

You can also email us at subjectaccess.requestroi@tesco.com.

In relation to your personal data, you also have the right to:

corrected: Summary of the right:

if you believe we hold inaccurate or missing information, please let us know and we will correct it.

Summary of the right:

general objection - We will then consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it (see section 3 below) or delete it (see section 4 below).

objection in relation to direct marketing - If you make such an objection, we will stop using your personal data for direct marketing purposes.

restrict our use of it: Summary of the right:

There are several situations when you can restrict our use of your personal data, this includes (but is not limited to):

you have successfully made a general objection (listed in section 2 above). you are challenging the accuracy of the personal data we hold.

we have used your personal data unlawfully, but you do not want us to delete it.

Summary of the right:

There are several situations when you can have us delete your personal data, this includes (but is not limited to):

we no longer need to keep your personal data;

you have successfully made a general objection (listed in section 2 above);

you have withdrawn your consent to us using your personal data (and we do not have any other grounds to use it);

we have unlawfully processed your personal data.

Summary of the right:

For more information on this right of data portability, click here. 

We’d like the chance to resolve any complaints you have, however you also have the right to complain to the ROI data protection regulator (the ODPC) about how we have used your personal data. Their website is here.

The ODPC website contains more detail on the data protection rights mentioned above. If you would like to speak to us about these rights in more detail, see the “how to contact us” section below.

E-Mail: DataProtectionROI@tesco.com

Phone: 01-2152000 (tel: 01-2152000)

Mail:

Tesco Customer Service

Centre Gresham House

Marine Road

Dún Laoghaire

County Dublin

Our Data Protection Officer can also be contacted by email:

dataprotectionroi@tesco.com

We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.

What this Policy covers | 
Personal data we collect |  How and why we use personal data |  Sharing personal data within the Tesco Group |  Sharing personal data with Retail Partners and Service Providers |  Sharing personal data with other organisations |  How we protect personal data |  Marketing and market research |  Cookies and similar technologies |  Subject Access Rights |  How to contact us | Top of Page